Terms and Conditions

§ 1
General Provisions

1. These Terms and Conditions, hereinafter referred to as the ”Terms and Conditions,” have been adopted for Limba Paulina Kolarz, with its registered office in Busko Zdrój at ul. Kusocińskiego 2a, within which it operates an aesthetic cosmetology salon, NIP (Tax Identification Number): 6551976705.
2. The Limba Paulina Kolarz salon is associated with the website: www.paulinasabat.pl, a Facebook account: Paulina Sabat Aesthetic, Instagram accounts: @paulina_sabat, @paulinasabat_global, and the e-mail address: paulinasabatowa@gmail.com.
3. Clients of the Salon are obliged to read the Terms and Conditions before undergoing any treatment, hereinafter referred to as ”Treatment.”
4. Undergoing a treatment is equivalent to accepting the provisions of the Terms and Conditions without the need to sign them. Every Client is obliged to comply directly with its provisions from the moment of booking a treatment.
5. The Limba Paulina Kolarz salon provides comprehensive cosmetology and aesthetic services aimed at improving appearance – in the field of aesthetic medicine and aesthetic cosmetology.
6. Services at the Salon are provided from Monday to Friday, although the opening hours are not rigidly fixed. The Salon is open during the hours of scheduled treatments.
7. It is possible to purchase Vouchers for use on Treatments at the Salon.
8. A detailed description of all Treatments performed at the Salon is available at the Salon’s premises. Furthermore, the Salon staff provides all information about the offer.
9. The prices of available Treatments are detailed in the price list and do not constitute a commercial offer, and may therefore be subject to change.
10. The prices of Treatments provided are indicative prices – they are determined based on the cost of materials used, the degree of difficulty, responsibility, and the duration of the Treatment, and are specified during the Client’s qualification for the Treatment.
11. The Salon Owner reserves the right to change prices, and will inform Clients by disclosing them in the price list and on social media platforms (Facebook/Instagram). In the event of a price change between the Client’s booking and the performance of the Treatment, the Client will be informed of the change before the Treatment begins.
12. Payments for performed Treatments can be made in cash or by card at the Salon’s premises. If a VAT invoice is required for the treatment, please inform us before the treatment is performed and payment is made.
13. Only adults can be Clients of the Salon. After consulting with the Client, the person performing the Treatment may refuse to perform the Treatment without providing justified reasons.
14. The person performing the Treatment has the right to refuse to perform a Treatment if the booked appointment is intended to correct the effects of a Treatment performed at another salon. In the described situation, the paid deposit is non-refundable and is forfeited to the Salon. If a Client, between booking an appointment to correct the effects of a Treatment performed at another salon, undergoes a treatment elsewhere before the treatment at the Limba Paulina Kolarz Salon, the person performing the Treatment also has the right to refuse to perform the Treatment. In the described situation, the paid deposit is non-refundable and is forfeited to the Salon.
15. The condition for performing a Treatment in the case of a previously incorrectly performed Treatment at another salon is to schedule a consultation or send photographic documentation for assessment and a decision on the possibility of performing a corrective Treatment.
16. Filming on the Salon’s premises is prohibited without obtaining prior consent from a person authorized to represent the Salon.
17. Clients of the Salon are financially responsible for deliberately damaging or destroying the Salon’s equipment.
18. Neither the Salon nor its employees are responsible for valuables left unattended on the Salon’s premises.
19. There is a strict ban on smoking tobacco, electronic cigarettes, and consuming alcoholic beverages and any kind of intoxicating substances throughout the Salon.
20. Promotions and discounts offered by the Salon cannot be combined.
21. Eating is prohibited in the treatment rooms of the Salon.
22. The Salon reserves the right to refuse to perform a Treatment for a Client whose condition indicates the consumption of alcohol or other intoxicating substances.

§ 2
Visits with Company

1. It is suggested not to come to treatments with children. There are devices and substances in the Salon that are dangerous for children. Neither the Salon nor its employees are responsible for children left unattended in the Salon.
2. Parents or legal guardians are responsible for any damage or destruction caused by children or teenagers.
3. Bringing animals onto the Salon’s premises is strictly prohibited.
4. If visiting the Salon with an accompanying person, the accompanying person should not be present in the treatment room.

§ 3
Bookings and Cancellations

1. Clients can book Treatments by phone at the number: 799247538.
2. If the phone for booking appointments is not answered, the Salon staff will make every effort to call back at the earliest possible opportunity.
3. If several Treatments are booked on a given day, the Client is obliged to arrive at the earliest given time. In case of a later arrival for the first visit, the Salon has the right not to perform the other booked treatments.

§4
Booking Rules

1. The Client is obliged to pay—within 48 hours of making a booking for a Treatment—a deposit of PLN 100.00 to the Salon’s bank account: 79 1020 2645 0000 5602 0085 2327 Limba Paulina Kolarz, with ”CONSULTATION” in the payment reference.
2. The deposit mentioned in para. 1 will be credited towards the price of the Treatment. We begin every treatment with a consultation. If the Client cancels the Treatment, the deposit is non-refundable and is forfeited to the Salon.
3. If the Client informs the Salon of their inability to attend the Treatment no later than 7 days before the scheduled date, the Treatment may be performed on another agreed date at the Client’s request, and the deposit will be transferred towards the planned Treatment. Failure to meet the aforementioned deadline and a desire to cancel the booked Treatment appointment will result in the deposit being non-refundable and forfeited to the Salon.
4. If the Client is up to 15 minutes late for the Treatment, the person performing the Treatment has the right to refuse to perform it or to change its form due to the limited time. The same rule applies if the Client decides during the Treatment to have a different Treatment than the one planned.
5. In the case of a significant delay of more than 15 minutes, the Client must expect the Treatment to be refused. The deposit is non-refundable in the situation described in the preceding sentence.
6. The Salon reserves the right to change the date of a booked Treatment up to 24 hours before its scheduled time, or on the day of the booked appointment in unforeseen circumstances.
7. The Salon reserves the right to stop performing the Treatment if faced with inappropriate or vulgar behavior from the Client.

§ 5
Contraindications to Treatments and Adverse Effects

1. Before proceeding with a Treatment, the Specialist performing the Treatment conducts an interview with the Client to determine whether there are any contraindications to performing the Treatment due to the Client’s health condition, past illnesses, or lifestyle.
2. Every Client for whom a Treatment is planned must be made aware of the contraindications and any potential indications for the given Treatment. The Treatment can only be performed after the Client confirms in writing that there are no contraindications.
3. Before the Treatment begins, the Client is obliged to inform the Specialist of any ailments that could be a contraindication to the Treatment, and for this purpose, is required to complete a health questionnaire.
4. During each visit, if a new Treatment is being performed, a Client who has had other Treatments before is also obliged to familiarize themselves with the contraindications for the new Treatment and to confirm in writing that there are none.
5. The Client may be asked to remove jewelry before the Treatment begins.
6. After the Treatment, the Client is informed of all recommendations they are obliged to follow.
7. Concealment by the Client of any contraindications mentioned in para. 2 results in the Specialist performing the Treatment not being liable for any complications that may arise after the Treatment. If the Client fails to inform about the contraindications mentioned in para. 2, the Salon has the right to refuse to consider a complaint.

§ 6
Obligation to Complete Documentation

1. For health reasons, during each visit, the Client is obliged to read and sign the Information about the Treatment, Information about contraindications for the Treatment, post-treatment recommendations, and consent for the Treatment. The Client is also obliged to read and sign a consent form for the recording and dissemination of their image and a clause consenting to the processing of personal data (GDPR).
2. The Salon reserves the right to refuse to perform the Treatment if the Client fails to complete the documents mentioned in para. 1.
3. The Client is responsible for the accuracy and truthfulness of the information contained in the documents.
4. The Salon may refuse to perform a Treatment if, in the Specialist’s assessment, the Client’s health condition contraindicates the performance of the treatment, as well as for other justified reasons.
5. In the situation described above, the Client is not entitled to a claim for the performance of the Treatment.
6. If the Salon refuses to perform the Treatment for reasons attributable to the Client, including refusal to complete and sign the documents mentioned in para. 1, or concealment of contraindications to the Treatment which are revealed by the Salon before or during the treatment, the Client is obliged to cover the cost of the Treatment.

§ 7
Treatment Procedures

1. The Salon guarantees that Treatments are performed to the highest standard, based on the broadest knowledge and skills.
2. The Client acknowledges that the final effect of the Treatments performed at the Salon depends on the inpidual characteristics of the organism, biochemistry, skin condition, and age of the Client and cannot be guaranteed by the Salon.
3. To maintain the best possible documentation of the progressing effects, photos are taken of the areas undergoing Treatments at the Salon. These are crucial for handling any potential complaints.
4. The person performing the Treatment reserves the right to refuse or interrupt a Treatment for a Client showing signs of skin diseases, other infectious diseases, or if the Client is feeling unwell.
5. Reusable cosmetic tools are disinfected in accordance with the instructions for use of reusable cosmetic tools and are then sterilized. Tables, countertops, chairs, and floors are disinfected with broad-spectrum surface disinfectants.
6. The workstation is tidied up after each Treatment.
7. The Salon uses only disinfectant preparations that have been positively assessed by the National Institute of Public Health – National Institute of Hygiene and are approved for use in a beauty salon.
8. All procedures are additionally described in the treatment consent form.

§ 8
Vouchers

1. A gift coupon, also known as a Voucher, is:
2. a coupon for a Treatment from the Salon’s offer,
3. issued for a specific amount corresponding to the value of a specific Treatment or for a specific service,
4. purchased by the ordering party for a third person, hereinafter referred to as the recipient.
5. Payment for a Voucher can be made in cash, by card, or by bank transfer to the Salon’s bank account.
6. The Voucher entitles the holder to use the services at the Salon in accordance with the current price list and the value of the Voucher held.
7. The Voucher is valid for a period of 6 months from the date of purchase – during this period, it must be used by taking advantage of the Treatments available in the Salon’s offer.
8. After the expiry date, the Voucher or its unused value, in whole or in part, is forfeited.
9. The Voucher can be used during one or more visits, depending on the number of services purchased or the amount specified on the voucher.
10. The person gifted with the Voucher is obliged to book an appointment in advance in accordance with the provisions concerning booking and canceling visits as referred to in § 3 of the Terms and Conditions.
11. The Voucher is non-refundable and cannot be exchanged for cash. It is also not possible to receive change in cash from a Voucher that has a higher value than the Treatment used.
12. At the recipient’s request, they may pay an additional amount if the value of the Treatment they wish to use is higher than the value of the Voucher.
13. Payments with a Voucher cannot be combined with promotions and discounts.
14. In the event of loss or destruction of the Voucher, the Salon is not responsible and does not compensate for the loss caused by this situation.
15. An integral part of the use of Vouchers is these Terms and Conditions. When purchasing a Voucher, the ordering party declares that they have read its content and accept it in its entirety.
16. The fact that the recipient is not the direct purchaser does not exempt them from reading the Terms and Conditions before redeeming the Voucher.

§ 9
Complaints

1. The Client has the right to file a complaint about a performed Treatment within the following deadlines:
   • 14 days – counted from the expiry of 4 weeks after the permanent makeup treatment,
   • 14 days – counted from the expiry of 6 weeks after the lip modeling treatment,
   • 1.5 months to 2.5 months from the implantation of PDO threads and tissue stimulators treatment,
   • 14 days – counted from the check-up (which takes place within 14 days of the Treatment) in the case of a botulinum toxin Treatment,
   • 1 month – from the volumetry Treatment.
2. The differentiation in the complaint deadlines mentioned above is dictated by the necessity for the required period to pass after each specific Treatment for the correct effect of the Treatment to become visible.
3. The deadlines mentioned in para. 1 do not apply to situations where complications or errors occur after the Treatment that pose a threat to the Client’s life or health.
4. For Treatments requiring a post-Treatment consultation or a repeat Treatment – failure to schedule a consultation or an additional Treatment may result in the refusal to consider the complaint.
5. All complaints must be submitted in writing.
6. A complaint submitted later than the deadline mentioned in para. 1 will not be considered.
7. The complaint will be processed within 14 days from the date of its submission.
8. When considering a complaint regarding the achieved effects, the Salon may refer to the photographic documentation kept during the treatment series as well as the treatment documentation.
9. The Client will be informed of the manner in which the complaint is resolved by the Salon.
10. Determining the non-conformity of the Treatment with the agreement is subjective, as the final effect is usually visible after a series or cycle of Treatments.

§ 10
ONLINE STORE

1. Terms and Conditions, compliance with which by the User is necessary to use the online store. The Online Store www.paulinasabat.pl cares about Consumer rights. The Consumer may not waive the rights granted to them in the Act on Consumer Rights. Contract provisions that are less favorable to the Consumer than the provisions of the Act on Consumer Rights are invalid, and the provisions of the Act on Consumer Rights shall apply in their place. Therefore, the provisions of these Terms and Conditions are not intended to exclude or limit any rights of Consumers granted to them by mandatory provisions of law, and any possible doubts should be interpreted in favor of the Consumer. In the event of any unintended non-compliance of the provisions of these Terms and Conditions with the above-mentioned regulations, these regulations shall take precedence and the Seller shall apply them.
2. The online store is an internet platform operated by the service provider, available at the electronic address www.paulinasabat.pl, through which the user can obtain information about goods and services offered by the seller and purchase these goods and services. A User is understood as any person for whom the Administrator provides services electronically through the online store service www.paulinasabat.pl
3. Product – a movable item, online training, webinar, online consultation, or ebook available in the Online Store, which is the subject of a Sales Agreement between the Client and the Seller;
4. Digital Content – data produced and delivered to the client after purchase in digital form, e.g., a voucher code, discount code, materials made available as part of online training. In the case of a consumer and an inpidual entrepreneur, the condition for receiving access to digital content immediately after purchase is to submit a request to begin the performance of the service, which involves the delivery of digital content before the expiry of the statutory period for withdrawal from the contract, as a result of which the consumer and the inpidual entrepreneur lose the right to withdraw from the contract.
5. Online Training is a paid service offered by the online store www.paulinasabat.pl, which consists of electronic materials, treatment consent forms in PDF format, videos containing lectures, and photos. These electronic documents are works within the meaning of the Act of February 4, 1994, on Copyright and Related Rights (Journal of Laws of 2022, item 2509). They will be made available for playback via the user’s account for a period of 12 months from the date of purchase, in a manner that allows for flexible organization of learning time adapted to the client’s own needs and abilities during the aforementioned period, for which the seller grants a license on the terms set out in these regulations.
6. User Account – a panel available from the online store level, containing a collection of information about a given user and their placed orders and concluded sales agreements, stored in the service provider’s ICT system, through which the user can place orders, conclude sales agreements, use training courses, and view previous orders, launched for them by the service provider after the user registers in the online store. Registration requires a Password, which is a string of alphanumeric characters set by the User during registration in the online store.
7. Seller – Limba Paulina Kolarz with its registered office in Busko Zdrój, ul. Kusocińskiego 2a, NIP (Tax Identification Number): 6551976705, REGON (National Business Registry Number): 381171309.
8. Distance Sales Agreement concluded via the online store between the user and the seller on the terms set out in these regulations, covering the purchase of goods, training, or other services for the delivery of digital content from the seller.
   1. Using the online store is free and voluntary for the user and requires the user to have a device with an updated version of a web browser installed, as well as internet access. The minimum technical requirements for using the online store are a web browser in a version supported by its manufacturer with JavaScript enabled, and an internet connection with a bandwidth of at least 512 kbit/s. It also requires enabling the option to save Cookie files in the web browser.
   2. To register an account and place an order in the online store, the user must have an active email account.
      1. Account registration requires the user to declare that they have read and accepted the terms and conditions and the privacy policy, as well as to consent to the processing of the user’s Personal Data by the service provider for the purpose of registering and maintaining the user’s account.
   3. The User has the right to terminate the service agreement with immediate effect by submitting a request to delete the account they have created, however, the termination of the service agreement in this mode for the client is tantamount to the immediate loss of rights to use the user account’s functionalities, including the use of purchased training, regardless of their validity (unused period of availability).
      1. The service provider has the right to terminate the service agreement with immediate effect in the event of a breach of the provisions of the Regulations by the user, when the user, despite being called upon to cease the violations within a specified period of no less than three days, fails to do so. Termination of the service agreement in the mode referred to in the preceding sentence is for the client tantamount to the immediate loss of rights to use the user account’s functionalities, including the use of purchased training, regardless of their validity.
9. The prices in the online store listed next to a given good, training, or other service for the delivery of digital content are gross prices expressed in PLN or EURO and include all taxes required by applicable law, including VAT. We reserve the right to change the prices of goods, training, and other services for the delivery of digital content offered in the online store, to introduce and withdraw new goods, training, and other services for the delivery of digital content, especially in the event of their content becoming outdated due to advances in medical knowledge or technology, as well as to conduct promotions and grant discounts.
10. The Client can choose the following forms of payment for the ordered goods. As part of the purchase of Products, the Client can make an online payment.
11. The currently available payment methods for a given transaction are presented in the cart. The list of available payment methods depends on the contents of the Cart. A client who has chosen the bank transfer option is obliged to pay for the ordered goods, training, or other services for the delivery of digital content no later than within one calendar day, including Saturdays, Sundays, and public holidays. If the client fails to make the payment within the period referred to in the point above, the seller has the right to withdraw from the sales agreement after the deadline for payment has passed ineffectively. The seller will send the client a declaration of withdrawal from the agreement on a durable medium based on Article 942 of the Civil Code.
12. In the case of training and other services for the delivery of digital content, the sending of downloadable digital content or the granting of online access to a given training course occurs immediately after the payment is credited, unless otherwise stated in the description of the given training or product containing digital content. The delivery of purchased training and products containing digital content is free of charge as part of the client’s account maintenance service.
    1. The delivery time depends on the payment for the purchased digital product. After payment confirmation, it will be available in the My trainings/My products tab. The maximum delivery time is 3 working days.
    2. After placing an Order, the Customer receives an e-mail containing confirmation of all essential elements of the Order. If some of the Products included in the Order are unavailable, the Customer will be informed about the status of the Order to decide on its partial execution.
    3. The start of the delivery period is counted from:
       • Bank transfer, electronic payment, or payment card – from the day the Seller’s bank account is credited.
13. As part of the purchased training, the client who has made the purchase acquires, in addition to a certificate of participation, the right of access, i.e., a license to electronic video materials containing lectures, photos, and electronic documents which are works within the meaning of the Act of February 4, 1994, on Copyright and Related Rights. That is, Journal of Laws of 2022, item 2509, hereinafter referred to as materials. The license for these materials, as mentioned, includes only the inpidual right of the training purchaser to play the material through the user account and covers a period of three months from the date of purchase. The user acknowledges that all materials provided to them as part of the purchased training courses constitute the exclusive intellectual property of the seller or other appropriate entities with whom the seller has concluded relevant agreements and are subject to legal protection in accordance with applicable regulations, including the Act of February 4, 1994, on Copyright and Related Rights.
14. The user undertakes to use the materials entrusted to them and the content contained therein solely for their own learning purposes and not to make them available to third parties without the seller’s consent.
    1. In the event of a breach of the provisions of the Regulations concerning intellectual property rights, the seller may claim compensation from the user for any material and non-material losses resulting from this breach. The seller also informs that the unlawful use of content covered by copyright may constitute grounds for notifying law enforcement authorities of a suspected crime.
    2. The training participant is obliged to comply with the prohibition of recording teaching materials using any audiovisual devices, e.g., memory sticks, voice recorders, mp3 players, telephones, and cameras, without the prior consent of the organizer. A durable medium is a material or tool that allows the client (buyer) to store information addressed personally to them in a way that allows access to the information in the future for a period of time appropriate to the purposes for which the information serves and which allows the stored information to be reproduced in an unchanged form, e.g., a paper document, an e-mail message.
    3. The participant is obliged to properly secure the information obtained during the training, including materials, information, and data, against unauthorized access by third parties, as well as to maintain the strictest confidentiality, in particular, the prohibition of publishing and sharing information with third parties.
    4. The seller attaches great importance to its intellectual property rights. All intellectual property rights to the name of the online store, its domain, website, as well as to the content, including forms, logos, photos, video materials posted in the online store and made available as part of the training, belong to the seller, and their unlawful use may constitute a basis for civil or criminal liability.
15. A certificate of participation in the training, issued in the client’s name in Polish, is available for the client to download independently via the user account in the ”my certificates” tab in the form of an electronic PDF document.
16. Withdrawal – a consumer and an inpidual entrepreneur who has concluded a sales agreement may withdraw from it within 14 days without giving a reason. The period for withdrawal from the sales agreement begins for a sales agreement in the performance of which the entrepreneur delivers goods, from the moment the consumer, inpidual entrepreneur, or a third party indicated by them other than the carrier takes possession of the goods. In the case where the sales agreement covers multiple goods that are delivered separately, in batches, or in parts, from the moment of taking possession of the last good, batch, or part. For other sales agreements, it begins from the day of their conclusion. The consumer and the inpidual entrepreneur may withdraw from the sales agreement by submitting a declaration of withdrawal to the seller. The declaration can be submitted in writing or to the address kontakt@paulinasabat.pl. To meet the deadline, it is sufficient to send the declaration before its expiry of 14 days. A refund will only be issued if the online training, digital product, treatment consent forms, etc., have not been opened in the my products/my trainings tab, which will be verified by the site administrator.
17. 12.1 The right to withdraw from a sales agreement does not apply to a consumer or an inpidual entrepreneur with respect to sales agreements where the subject of the service is sound or visual recordings, which has been confirmed by the consumer in a clause upon purchasing the digital good.
18. All complaints related to the purchased goods, training, or other services of the seller or the execution of the sales agreement may be submitted by clients in any form, including to the seller’s e-mail address kontakt@paulinasabat.pl
19. The complaint should include the client’s data enabling contact with them, including data allowing the identification of the person submitting the complaint as a client, and a description of the circumstances justifying the complaint.
    1. The complaint will be processed within 14 days from the date of its submission.
    2. The Customer is responsible for providing false personal data. The Service Provider reserves the right to refuse to fulfill, cancel an Order, or negatively resolve a complaint if the Customer has provided false data or if this data raises reasonable doubts of the Service Provider as to its correctness. In such a case, the Service Provider will inform the Customer by phone or e-mail about the reasons for canceling the Order.
20. Personal Data Protection – clients’ data are processed for the purpose of running the online store, including maintaining the user account, accepting and processing orders, and for marketing purposes, including sending marketing communications if the client consents to it. The detailed rules for obtaining and processing data of users using the online store are set out in the privacy policy of the online store service.

§ 11
Final Provisions

1. Each Client has the right to inspect the Terms and Conditions, the price list for Treatments, and the certificates obtained by the Salon owner and other persons with whom the owner cooperates.
2. The Salon processes clients’ personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as GDPR.
3. The Salon uses the data solely for the purpose of contacting Clients and guarantees that it will not be misused, either for SMS or e-mail messages.
4. The Salon’s Terms and Conditions are published on the website www.paulinasabat.pl, and in the ”REGULAMIN” Instagram story highlight.
5. All persons on the Salon’s premises are obliged to comply with these Terms and Conditions.
6. These Terms and Conditions shall enter into force on 01/01/2025 / store regulations 01/01/2025.
7. Any matters not covered in the Salon’s Terms and Conditions will be resolved with the aim of reaching a compromise and an agreement satisfactory to both parties, i.e., the Clients and Limba Paulina Kolarz.
8. The Salon Owner reserves the right to amend these Terms and Conditions in the event of a change in legal regulations, the imposition of specific obligations on the Salon by state authorities, or to improve its operations. The amendments shall enter into force within 14 days from the date of notification of the change in the terms and conditions. For the avoidance of doubt, the introduced changes do not affect the performance of agreements concluded before their entry into force, unless the changes are more favorable to the client.
9. In matters not regulated by these terms and conditions, the relevant provisions of the Civil Code and the Act of 30 May 2014 on Consumer Rights shall apply.